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Prism Consulting

ERP Services

Support and improve SAP S/4HANA, SAP ECC and Microsoft Dynamics 365 Business Central, or develop a custom ERP around your processes. Custom ERP work can bring together materials planning, warehouse operations, customer management and administration. We agree the supported scope, responsibilities and deliverables before work begins.

Discuss this service

Who this is for

ERP and operations teams, and implementation partners needing support with a defined part of a project.

Custom ERP development

Bring materials planning, warehouse operations, customer management and administration into a connected ERP. End-to-end work can cover process definition, module development, integrations, testing and handover.

The interfaces below are illustrative previews with sample data. The final interface and module scope are agreed for your implementation.

Illustrative materials planning screen using sample material requirements and planned orders.

Materials planning

Plan material requirements and review supply, demand and planned orders.

Illustrative interface · Sample data

Illustrative warehouse screen showing sample stock items, locations and movements.

Warehouse

Manage stock records, warehouse locations and inventory movements.

Illustrative interface · Sample data

Illustrative customer management screen with clearly labelled sample customer records.

Customer management

Bring together customer records, contacts and the relevant order context.

Illustrative interface · Sample data

Illustrative administration screen showing sample users and role assignments.

Administration

Manage users, roles and workspace settings for the agreed workflows.

Illustrative interface · Sample data

What the work can include

  • Application support for agreed functional issues and ticket priorities
  • Custom ERP development covering MRP, warehouse, customer and admin workflows
  • Configuration changes and reports for agreed business requirements
  • Migration preparation, data validation and cutover testing
  • Technical preparation and interface testing for e-invoicing workflows
  • Release test results and documentation of delivered changes

How delivery works

  1. Understand the system

    Review the product, version, modules, current issues and business impact.

  2. Agree the support scope

    Define access, coverage hours, priorities, escalation contacts and acceptance criteria.

  3. Deliver and test

    Make agreed changes and test affected workflows in the appropriate environment.

  4. Document and hand over

    Record changes, test results, remaining issues and operational responsibilities.

Ways to engage

Defined project

A scoped improvement or migration task with agreed deliverables and acceptance criteria.

Application support

An agreement specifying supported systems, coverage, capacity and escalation arrangements.

Specialist project support

A specialist working alongside your team with responsibilities and billing agreed in advance.

Scope boundaries

  • 24-hour emergency cover unless separately agreed
  • Software licence sales
  • Responsibility for an entire migration outside the agreed scope

What we need from you

  • A named business owner and technical contact
  • Authorised access to the relevant systems and test environment
  • Backup and change approval arrangements owned by your IT team

Common questions

Which ERP systems can you help with?

SAP S/4HANA, SAP ECC and Microsoft Dynamics 365 Business Central, alongside custom ERP development. Include your product version, modules and task so the supported scope and available expertise can be confirmed.

Can you support an implementation partner?

A defined part of a project can be scoped alongside the primary implementation partner, with ownership and dependencies agreed in writing.

Does an enquiry response target cover incidents?

No. Support hours, incident response targets and resolution responsibilities belong in the agreed support schedule.